Setting reply to address in email resource

[eddparsons]

Hi,

Is it possible to set a reply to address on an email sent via an Ebase email resource?

Regards,
Edd

[Jon]

Edd,

No, you can't do this. I don't think this question has been asked before. Do you have much need for this?

Regards
Jon

[eddparsons]

It would be useful when forms are submitted for the receiver to be able to hit reply and send to the email address entered on the form.

We have been doing this by setting the from address using the email entered but we are moving to a new Exchange environment and there is some discussion about whether we can and indeed should be doing this.

[Steve James]

Hi, this thread got me thinking so I had a word with our Ebase form writers.
The ability to set a reply to within Ebase would be useful.

At the moment we work by sending the Ebase email from a 'donotreply' address and back office users forward emails (if necessary) to the submitter's email address stored in the body of the email.

We've no information on the number of times a back office hit reply by mistake so it is theoretically possible that on occasion a reply goes astray.

Having the ability to set a reply to address would remove this potential issue.

Thanks

[Jon]

OK, we will add "reply to" as a new option in version 5. When specified it will override the "From" address.

[Steve James]

Hi Jon, is that the right approach? We can effectively do that now by dynamically setting the from address as a field entered in the form.

I see it more as
Person fills in a web form

On submission an email goes to a back office user.

The back office email has the 'from' address as something like 'webforms@company.co.uk' but the reply to address is the email field entered by the form submitter.

That way the back office user knows the email came from one of our website forms but can reply to the actual submitter. Also we are not sending emails as though they were sent from the form submitter.

It's back to the point raised by Ed ie

We have been doing this by setting the from address using the email entered but we are moving to a new Exchange environment and there is some discussion about whether we can and indeed should be doing this.

A work around may be to put a comment on the web form stating that submission of the web form will result in an email sent 'from' this email address.

[Jon]

I didn't mean that the reply to address will completely override the from address, only that it will do this when someone replies to an email - sorry, misunderstanding. So you will have both From and Reply To fields - an email will appear as from the From address but when you reply it will go to the Reply To address.

[Steve James]

Ahhh that makes sense

Thanks

[eddparsons]

Thanks Jon, looking forward to v5