This app cant run on your PC

Post any questions regarding Installing or Upgrading Ebase, including problems starting up the Ebase Xi Server or Designer

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skelbone
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Joined: Fri Oct 26, 2012 5:20 pm

This app cant run on your PC

#1

Postby skelbone » Sun Jul 21, 2019 1:39 pm

Hi All,

I downloaded the Verj.io studio 551 64-bit on windows 10.0.18362 Build 18362 (Windows 10 Pro) and I keep getting the message This app can't run on your PC. Check software publisher for the proper version.

Please help. I need to start a project using the Community Edition. Am I using the wrong file?

Regards
0 x

Steve
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Re: This app cant run on your PC

#2

Postby Steve » Mon Jul 22, 2019 9:08 am

Hi Skelbone,

Is your windows system a 64 bit system? It looks as though it is not running because it cannot run our 64 bit installer on a 32 bit system.

Follow this link for more information.

Could you send me a screen shot of:

1) The error message you see when you run our installer executable
2) The System information regarding the Windows Platform.


send to:

support@ebasetech.com

Kind regards

Steve Upton
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skelbone
Ebase User
Posts: 5
Joined: Fri Oct 26, 2012 5:20 pm

Re: This app cant run on your PC

#3

Postby skelbone » Mon Jul 22, 2019 12:14 pm

Hi Steve,

Thanks for your reply. It seems I have a 32-bit OS but a 64-bit processor. So I guess I'm gonna have to upgrade my OS. Unless there is a 32-bit version I can use?

Thanks
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Steve
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Re: This app cant run on your PC

#4

Postby Steve » Mon Jul 22, 2019 1:50 pm

Hi,

You will need a 64 bit operating system to run the latest verj Studio. This is because the latest Java does not release a 32 bit version.

Our last supported 32 bit version can be found here:

http://downloads.verj.io/verjio/v5.4.0/ ... _win32.exe

Kind regards

Steve Upton
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skelbone
Ebase User
Posts: 5
Joined: Fri Oct 26, 2012 5:20 pm

Re: This app cant run on your PC

#5

Postby skelbone » Mon Jul 22, 2019 5:42 pm

Thanks Steve.

I was using eBase Xi Community Edition before. I see a community edition version mentioned on the website but I am unclear how to get it. That is what I'd like to use for now.

Kind regards
Skelbone
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Steve
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Re: This app cant run on your PC

#6

Postby Steve » Tue Jul 23, 2019 10:48 am

Hi Skelbone,

The Ebase community edition and Verj.io Studio are the same product.

The only difference is that we re-branded to Verj.io and you will need to register a customer portal account at https://portal.verj.io/

You do not need to start a service plan. This is our based server cloud service.

If you install the Verj.io Studio 5.4.0 version in the link I sent before this will work just as well.

Which version of the community edition were you using before? I'd recommend using the Verj.io Studio as this is easier moving forward with updates and upgrades.

Kind regards

Steve Upton
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skelbone
Ebase User
Posts: 5
Joined: Fri Oct 26, 2012 5:20 pm

Re: This app cant run on your PC

#7

Postby skelbone » Tue Jul 23, 2019 2:16 pm

Hi Steve,

I was using version 5.2. Thank you for all of your help.

Best Regards

skelbone
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